As a current client of Rapid Healthcare, you may be aware that the company is a wholly owned subsidiary of ECC Technologies, which provides communications technology and consulting services to government and education markets. Recently, ECC Technologies decided to focus on its core business and move out of the healthcare market. Knowing that eSolutions is the leading Network Service Provider (NSV) in the healthcare industry, ECC reached out to us to discuss acquiring the Rapid Healthcare business. An agreement was reached quickly, as eSolutions can quickly enhance the revenue cycle experience for Rapid Healthcare clients. Effective immediately, eSolutions has acquired the client base and intellectual property of Rapid Healthcare.
Please continue to use your account and all services as usual, including support numbers and emails.
Rest assured that you won’t experience any reduction in the high level of client service that you’ve come to know and expect.
eSolutions is a healthcare technology company working to strengthen providers’ revenue health so they can focus on operational excellence and enhanced patient care. eSolutions’ powerful, easy-to-use revenue cycle and workflow management tools, paired with actionable data analysis and insights, reduce the time between claims submission and payment, lower clients’ audit and compliance risk, and improve overall operational outcomes. eSolutions proudly serves more than 30,000 providers and maintains a 95-percent client retention rate year after year. Please visit www.esolutionsinc.com to learn more.
You can count on eSolutions’ team of experts to take care of you and your business. eSolutions’ Vice President of Client Services, Anna Whitaker, is managing this transition. Rapid Healthcare clients can feel confident that the entire organization is behind this important transition, and we’re committed to providing you with the superior service and tools you rely on today.
Are my solutions still available?
Absolutely! We’re excited to be offering enhanced solutions and services to Rapid Healthcare clients. Any transitions in the future will be communicated and planned with you. Until then, your solutions will remain up and running and you should expect the same level of service and support as always.
Is there new contact information for client support?
For the time being, please continue to utilize your current support line and account manager with Rapid Healthcare. We’re working together to ensure a smooth and thoughtful transition for all Rapid Healthcare’s clients. Rapid Healthcare currently has two toll-free numbers: Sales Support, 855-643-2252 and Technical Support, 855-643-2251.
Do I need to update my payment processes?
No. Rapid clients can continue with business as usual, both in your use of the Rapid solutions and your payment processes. eSolutions will be contacting you in the coming weeks to confirm your contact information.
Whom should I contact if I have any questions regarding the acquisition?
We’ll be calling clients soon to introduce our team. If you have questions in the meantime, please feel free to contact eSolutions’ VP of Client Services, Anna Whitaker, at 913-971-4372 or firstname.lastname@example.org.
How can I learn more about eSolutions?
We invite you to visit www.esolutionsinc.com for additional information about eSolutions – both our company and the products we offer.